FREQUENTLY ASKED QUESTIONS

Here are our most frequently asked questions. Don’t see what you are looking for? Get in touch with us!

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Yes! TAP can take the place of any existing digital controller via wiring harness adaptors or conversion kits.

Yes! TAP can take the place of any existing digital controller via wiring harness adaptors or conversion kits.

Yes! TAP can provide control to kilns that currently operate off of manual switches, infinity switches, or kiln sitters. A standalone controller is just the solution.

Yes! TAP can provide control to kilns that currently operate off of manual switches, infinity switches, or kiln sitters. A standalone controller is just the solution.

No. TAP can only control a single kiln at a time.

No. TAP can only control a single kiln at a time.

Yes! TAP can be used to control 120V kilns.

Yes! TAP can be used to control 120V kilns.

Yes! TAP can be used to control 240V kilns.

Yes! TAP can be used to control 240V kilns.

Yes! To recalibrate the touchscreen, simply tap and hold your finger on the screen for 15 seconds. This will start the touchscreen calibration routine. From here, follow the on screen prompts.

Yes! To recalibrate the touchscreen, simply tap and hold your finger on the screen for 15 seconds. This will start the touchscreen calibration routine. From here, follow the on screen prompts.

Please ensure after downloading the zip file and copying to the flash drive that you unzipped the file. If done properly, you should have a folder titled “softwareUpdate” on the flash drive with the software update file inside. In some cases, the formatting or controller used in the flash drive may not be compatible. Most flash drives 4GB or less with FAT32 formatting will work with TAP.

Please ensure after downloading the zip file and copying to the flash drive that you unzipped the file. If done properly, you should have a folder titled “softwareUpdate” on the flash drive with the software update file inside. In some cases, the formatting or controller used in the flash drive may not be compatible. Most flash drives 4GB or less with FAT32 formatting will work with TAP.

To add schedules to the favorites, double tap the schedule you want while on the “schedules” tab. This will add the schedule to favorites. To remove schedules from the favorites tab, double tap the schedule you want removed while on the “favorites” tab. This will remove the schedule from favorites. To completely remove a schedule, select the schedule and press “Delete Schedule”.

To add schedules to the favorites, double tap the schedule you want while on the “schedules” tab. This will add the schedule to favorites. To remove schedules from the favorites tab, double tap the schedule you want removed while on the “favorites” tab. This will remove the schedule from favorites. To completely remove a schedule, select the schedule and press “Delete Schedule”.

Yes! Many times it is easier to touch within the list and drag your finger up or down to scroll through the list. This avoids needing to use the sometimes cumbersome scroll bar.

Yes! Many times it is easier to touch within the list and drag your finger up or down to scroll through the list. This avoids needing to use the sometimes cumbersome scroll bar.

No. You do not need a stylus to operate TAP, though sometimes one can come in handy on the 4.3” touchscreen. A stylus is not included with controller purchase, but can be obtained inexpensively from most office supply stores.

No. You do not need a stylus to operate TAP, though sometimes one can come in handy on the 4.3” touchscreen. A stylus is not included with controller purchase, but can be obtained inexpensively from most office supply stores.

If after attempting the touchscreen calibration you continue to have issues, please     contact us     for additional troubleshooting.

If after attempting the touchscreen calibration you continue to have issues, please contact us for additional troubleshooting.

The latest software updates can be found on     our website     and our distributors’ websites.

The latest software updates can be found on our website and our distributors’ websites.