Before sending in your controller for repair, contact your kiln manufacturer to confirm whether the issue is related to your controller.
TAP Kiln Controllers are overwhelmingly reliable. Across over 700,000 hours of recorded firing time and 500,000 successful firings (just for controllers connected to WiFi), TAP Kiln Controllers have well under a 1% field failure rate over the past decade. That’s why we can back our mainline controllers with an industry-leading 3-year warranty!.
If you receive an error message on your controller, there’s a good chance that your error is related to another component of your kiln like a relay or a thermocouple. Before sending your controller in for repairs, please contact your kiln’s manufacturer for troubleshooting. They will be able to walk you through troubleshooting and help you confirm whether the issue is related to your TAP Controller or another component of your kiln.
If it’s determined that your controller requires repairs, please send us an in-depth description of your issue on our Report a Problem page. We will provide additional troubleshooting, run diagnostics for your controller, and help initiate the repair process if necessary. Depending on the issue, we’ll give you a timetable for repairs and do everything in our power to get you back up and running as soon as possible!
In-depth information about our repair policy can be found here.
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